Driving the digital transformation in facilities

George Westerman, principal research scientists at Abdul Latif Jameel World Education Lab (J-WEL) speaks at the World Workplace 2023 in Denver about digital transformations, the rise of artificial intelligence and a new era in facilities management, saying, "Technology changed quickly, but organisations change much more slowly. Digital is not hard. Transformation is." 


Facility managers generally do not have to look too hard to find a discussion on the digital transformation of facilities. From building information modeling (BIM) and digital twin technology to artificial intelligence (AI), digital topics are becoming higher priorities in many institutional and commercial facilities.

While it might be easy for managers to find such discussions these days, it is likely much harder to fully grasp the way the digital transformation taking place in facilities is going to play out, and that is the toughest challenge for managers, according to George Westerman with MIT Sloan School of Management and a speaker at the recent World Workplace 2023 in Denver.

The common thinking among managers might be that such transformations need to come from the top of organizations, but Westerman says that is not the case.

Facilities Net